From Time To Time

We will process any personal information offered to us or otherwise held by us connecting to you in the manner set out in this Privacy Policy. Information may be provided to us through the bet365 site (the "Website"), telephone calls or any other ways.


By accepting this Privacy Policy you concur that you understand and accept the collection, use, storage and disclosure of your individual information as set out in this policy. If you do not agree with the terms of this Privacy Policy please do not utilize the Website or otherwise supply us with your personal details.


Your personal details isn't simply secured by the quality, commitment and high requirements of bet365, it's likewise secured by law. By sending your info to us and utilizing the Website, you verify that you are authorised to submit such info to us which you consent to making use of your individual details as:


• set out in this Privacy Policy;
• clearly explained to you at the time when the info is gathered from you; and
• permitted under the Australian Privacy Principles and Australian privacy law.


This Privacy Policy does not use to websites which are connected to the Website and over which we have no control.


Who we are


References in this Privacy Policy to "bet365", "we", "us" or "our" indicate Hillside (Australia New Media) Pty Limited, trading as bet365. We control the ways your personal info (or "Personal Data") is collected and the functions for which your Personal Data is utilized by bet365.


Contacting us


If you have any issues, or would like more information about how we process your Personal Data, you can call us at privacy@bet365.com.au.


Information Collected


The info and data about you which we may gather, use and process includes the following:


• Information that you or a 3rd party provide( s) to us by completing types on the Website or any other info you submit to us through the Website or email (for instance, your name, address, date of birth and contact info).
• Records of correspondence, whether via the Website, email, telephone or other means.
• Your responses to surveys or customer research study that we perform.
• Details of the deals you carry out with us, whether via the Website, telephone or other methods.
• Details of your sees to the Website (or any associated websites that we own and handle (for example, the bet365 Facebook page)) including, however not limited to, traffic information, area information, blogs and other communication information; and.
• Documents or information we gather from you, or 3rd parties, for the purposes of credit, age and identification verification and checks (for instance, motorist's licence or passport information).


Where it is reasonable for us to do so and not harmful to your rights and freedoms, we likewise collect Personal Data from openly available sources such as web searches, ASIC, and broadcast media.


How we might utilize or process your Personal Data


We will only utilize, divulge or otherwise process your Personal Data when there is a real factor to do so for a permitted purpose.


We may collect and utilize your Personal Data and details together with other details for the purposes of:


1. processing your bets, consisting of online payments;.
2. setting up, running and managing your account;.
3. abiding by our legal and regulatory duties;.
4. developing individual profiles;.
5. bring out customer research study, surveys and analyses;.
6. supplying you with details about promotional deals and our product or services, where you have consented;.
7. carrying out credit, age and identification checks (such checks might include your individual details and/or data being sent out to and verified by a third party record holder. This process might involve the third party record holder verifying the personal details you have offered us with versus the information that this third party holds) and keeping an eye on deals for the purposes of avoiding fraud, irregular betting, cash laundering and unfaithful or identifying suspicious behaviour;.
8. identifying your liability to Australian GST and other taxes where applicable;.
9. dealing with and handling problems and other client care activities;.
10. your involvement in activities performed by our organization partners, provided that you have actually consented to this participation;.
11. safeguarding and defending the rights or residential or commercial property of bet365, this Website, or partner websites; and.
12. otherwise adhering to our legal or regulatory commitments.


If you pick not to provide your Personal Data it might prevent us from meeting legal responsibilities, fulfilling a contract, or carrying out services required to run your account. Not supplying your Personal Data might indicate we are not able to offer you with the services or products you request.


Marketing and Promotion


From time to time, we might supply you with promotional deals, newsletters or other info about our items and services. However, if you want not to get communications about our most current deals, product or services please Contact Us. Our electronic communications also consist of an "unsubscribe" link which will enable you to pull out of receiving further marketing materials.


Personal Data We Show or Disclose to Others


We may share your Personal Data or wagering history within the bet365 group and with these other organisations (without restricting the functions and the bodies set out above):


• the Northern Territory Racing and Wagering Commission or other regulatory or statutory bodies or authorities;.
• law enforcement agencies or bodies and courts consisting of the police;.
• racing/sporting governing bodies;.
• credit reference companies;.
• scams prevention agencies;.
• identity verification agencies;.
• organisations that introduce you to us;.
• 3rd parties you ask us (or allow us) to share your data with;.
• 3rd parties needed to supply services or products which you have actually requested; or.
• any other organisation we might be needed to disclose your Personal Data;


for the purposes set out in this Privacy Policy, for the functions of adhering to our legal and regulatory responsibilities and/or to enable us, or the pertinent body/ies, to which the data is divulged, to examine any legal, fraud, money-laundering or racing/sport integrity problems.


Depending on the items you choose to utilize we may require to share your Personal Data with the third parties that offer those services, including for example, to providers that we engage to help us in the arrangement of items and services to you or in the processing of your Personal Data on our behalf (for example, payment processors). Where your Personal Data is moved outside of Australia, we require that proper safeguards are in place.


We might likewise divulge your Personal Data to other companies within our business group of companies (including associated or subsidiary companies) and to service partners, or successors in title to our service for the purposes set out in this Privacy Policy and in accordance with the regards to this Privacy Policy.


Cross Border Data Transfer


Considered that the Internet is an international environment, utilizing the Internet to collect and process Personal Data always involves the transmission of information on an international basis. A few of the data processors engaged to process Personal Data might be based outside of Australia.


A cross border transfer of your Personal Data will not take location unless:


• the transfer is essential for the confirmation of your identity or viability to become a customer of bet365, the efficiency of a contract between you and bet365, or for the implementation of pre-contractual measures taken in reaction to a demand by you; or.
• the transfer is required for the conclusion or performance of an agreement concluded in your interest between bet365 and a 3rd party; or.
• all of the following apply:.
o the transfer is for your benefit;.
o it is impracticable to acquire your approval to the transfer; and.
o if it were practicable to get such approval, you would be likely to give it; or -.
• bet365 has actually taken affordable steps to make sure that the information which it has transferred will not be held, utilized or revealed by the recipient of the information inconsistently with the Australian Privacy Principles.


We may also divulge personal details to other business within associated or subsidiary business and to organization partners, or successors in title to our company, which might be based outside of Australia


Important Notice: cross-border disclosures


By offering your personal details to bet365, you grant such disclosures to abroad recipients.


Where we do provide your individual details to abroad receivers, we will take affordable steps to ensure that the overseas recipients undertake to secure your privacy. However, by consenting to such disclosure, you acknowledge that bet365 will not be accountable under the Privacy Act for any breach of your personal privacy by the overseas recipient nor will you be able to look for redress under the Privacy Act for any use or breach by an abroad recipient. You likewise acknowledge that the overseas recipient may not go through similar laws or principles as under Australian personal privacy law. Where we divulge personal info or transfer information to overseas receivers, the receivers are more than likely to be found in the countries defined in Appendix 1 of this Privacy Policy. This list of countries is not extensive.


The length of time we keep your Personal Data and Information Storage


Whenever your data is kept by bet365 we will guarantee that it is properly protected and just used for acceptable functions. We take all affordable steps to make sure that your Personal Data is kept safe and secure and secured.


We will keep your information for the period that you are a customer of bet365. In order to adhere to bet365's legal and regulatory requirements and bet365's own internal threat management treatments, we will likewise maintain info for a period of time (normally not more than 7 years) after closure of your account, including (but not limited to) for factors connecting to anti-money laundering and scams avoidance or our responsible gaming obligations.


Once your info is no longer required for these functions, we will take all reasonable steps to damage the details or ensure that it is de-identified. All such info will be held in accordance with this Privacy Policy.


Your Personal Data may be kept longer if we can not erase it for technical factors.


Phone conversation


Telephone calls to and from our Customer Contact Centre are recorded for training and security functions together with the resolution of any questions occurring from the service you .


Social Features of Our Products


If you choose to take part in any of the social features that we provide with our products (such as chat spaces) bet365 may store, record or otherwise process this data.


Use of Cookies


To learn more about how we utilize cookies please see our cookie policy.


Your rights over your Personal Data


We will take reasonable actions to make sure that individual information we gather is accurate, total and current. If our company believe that the information we hold about you is unreliable, out of date or incomplete, we will take reasonable steps to remedy that details. However, the accuracy of your personal info is largely dependent on the quality of the information you supply us.


To make sure that we have your most present and accurate individual info, you are entitled to access and fix the details held about you. This can be done by calling us using the contact information provided on the Contact Us page on the Website or otherwise checking your details by logging into your bet365 account and updating your individual information.


For additional information on these rights you can call privacy@bet365.com.au.


Changes to our Privacy Statement


We might update this policy from time to time, so please evaluation it regularly.


Any modifications we might make to our Privacy Policy in the future will be published on this page and any such changes will become effective upon posting of the modified Privacy Policy


If any product changes are made to this Privacy Policy we will use sensible endeavours to notify you beforehand by e-mail, notification on the Website or other agreed communications channels. We will communicate the product changes to you beforehand, offering a suitable quantity of time for you to think about and understand the changes before they become reliable.


Your continued usage of the Website and the bet365 items or services after you have been informed of the modifications constitutes your understanding and acceptance of those changes.


If you decline to accept the changes to the Privacy Policy, or otherwise disagree with the modifications, please do not use the Website or otherwise supply us with your personal details. However, please note that if you do not offer us with certain individual info, we might not have the ability to continue to supply some or all products and services.


Disclaimer


To the degree that this Privacy Policy surpasses the minimum commitments of bet365 under Commonwealth and Territory legislation, this Privacy Policy acts as a documents of our willingly self-imposed standards. While we are identified to satisfy those requirements as finest we can, to the extent permitted by law, bet365 is not responsible if it does not stick to any of these voluntarily self-imposed requirements for any loss, liability, costs, expenditure or damage occurring as an outcome of bet365 stopping working to satisfy any of the willingly self-imposed requirements in this Privacy Policy.


Complaints


Should you have any personal privacy associated issues or complaints, please contact us through our designated personal privacy e-mail address privacy@bet365.com.au. We will confirm receipt of your complaint within two service days. We will examine your problem and reply within 7 business days of receiving your grievance. If you are disappointed with our reaction, you can refer your problem to the Australian Information Commission via enquiries@oaic.gov.au.